Studio 237 Cancellation Policy

Effective: August 2018

Your appointments are very important to the 237 team. Members and time is reserved especially for you. We understand that sometimes schedule adjustments are necessary, therefore we respectfully request at least 24 hours notice for cancellations.

OUR NON-NEGOTIABLE CANCELLATION POLICY.

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed 24-48 hours in advance because we know how important an appointment booked weeks/months ago, is to you and we want to ensure your service and our time commitment are respected.

Since the services are reserved for you personally a cancellation fee will apply.

Less than 24 hours notice will result in a charge equal to 50% of the reserved service amount.

Appointments made within the 24-hour period need to be cancelled must be done so within 4 hours of appointment time. Failure to do so will result in a charge equal to 50% of the Reserved service amount.

Any multiple services or combos must be held with a credit card. By providing your credit card information you are agreeing to the cancellation fees.

Multiple services or combos not cancelled within 24 hours in advance will be charged 100% of the reserved service amount.

A credit card “HOLD” transaction will be made on your credit card to reserve your appointment time.

Thank you for viewing and supporting our policy criteria. We look forward to providing you with excellent service and artistry.

CONFIRMATION CALLS

As a courtesy, we will call/text and confirm your service appointments 24-48 hours prior to your appointment date. However, if we are unable to reach you, and can only leave a message, please understand that it is your responsibility to remember your appointment date and time to avoid late arrivals, missed appointments and the cancellation fee.